monopolistic behaviour

The Belgacom guy that did not show up on Monday called me Tuesday morning asking whether someone was home. I said "no, but i can call my mother and she can be there in 30 minutes". When he arrived at my flat he said "i have received the wrong numbers from Belgacom, i cannot do anything here." Why did he not tell me this on the phone ??????

The other monopolist made me pay 20 euro to forward my mail to my new address. It worked for a couple of days, but the past two days my mail is once again delivered at my old address (a one hour drive).

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